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How do you clean my windows?
We use a system known as the reach and wash. It’s a system where we use purified water pumped through a high quality telescopic pole made of carbon fibre. Soft nylon brushes brush away any dirt, cleaning the frames and sills as we go, then a final rinse of purified water means your windows are left to dry with a spotless and streak free finish.
Internally we clean windows also, using the good old traditional method.
I have hard to reach windows, can you get to them?
Using the reach and wash system means we are able to get to nearly all hard to reach areas. We have poles up to a height of 60ft, meaning we can clean windows up to 5 floors high, all from the safety of the ground. We can of course reach other hard to reach areas like windows behind conservatory roofs and velux windows etc.
How often do you clean the windows?
The majority of our customers have their windows cleaned every 4 weeks. This really is the best way to keep your windows looking their best all year round.
A custom service can usually be arranged. Please contact us with your requirements.
What payment methods do you accept?
We are able to take payments by card in person, or we can email you an invoice and you can pay this way. Should you wish to take the hassle out of remembering to pay you can authorise us to take payment by saving your card details, similar to the way a company like Netflix would. The company we use for payments is called Square, and they follow the strictest guidelines and are completely PCI compliant.
If you would like more information about this company you can find to here. Their website can be found using the link below:
How will I know when you are coming?
We will always send you a complementary text or email the day before, whichever option is most convenient for you.
Do you clean my conservatory roof each time?
No we do not. Conservatory roofs are quoted separately and are not part of the regular window clean. On average most customers have their conservatory roof cleaned every 6 months.
Do you still come if it's raining?
Yes we do. The reach and wash system is just as effective even in the rain. Have you noticed that when it rains the windows don’t have dirt left on them? Its because rain water has a lot less contaminates than tap water. This is why we still come to clean the windows even in the rain. Of course we offer a 24 guarantee on our window cleaning service, giving you plenty of time to ensure you are 100% happy with our service